Services · Fully Managed IT
Stop being your company’s IT department.
We become your IT department: helpdesk, security, infrastructure, and planning, run by a dedicated team that knows your business. Your people get their time back, and IT stops keeping you up at night.
Support 24x7x365
Onboarding starts in 10 days
Seven ways to reach us
Sound familiar?
IT is everyone’s side job, and it shows.
Tech issues land on the wrong desk
Your office manager, your controller, or you end up fixing laptops and resetting passwords instead of doing the job you were hired for.
You find out when it breaks
Nobody is watching your systems until something goes down, and then everything stops.
Security runs on hope
The threats are real, but no one owns protecting you, and insurance questionnaires keep getting harder to answer.
Every IT decision is a guess
Renewals, purchases, and upgrades happen without a plan, and the costs arrive as surprises.
What changes
IT that just works, and a team that owns it.
Everything a full IT department delivers, without hiring, managing, or covering one.
01
Your people get their time back
One call, email, Teams or Slack message, chat, or text reaches an engineer who knows your environment, 24x7x365. No phone trees and no ticket black holes.
02
Problems get fixed before anyone notices
Systems are monitored around the clock and patched on schedule, so issues are resolved before they turn into downtime.
03
Threats are stopped, not just flagged
Our Five Eyes-based Security Operations Center watches your devices, email, and accounts day and night and acts before a threat becomes an incident.
04
Your team spots the phish
Ongoing security awareness training and simulated phishing turn your biggest risk into a line of defense.
05
Costs you can plan around
Flat per-user, per-month pricing, plus device lifecycle and refresh planning, so IT spending stops arriving as a surprise.
06
Answers when someone asks
Security controls and documentation aligned to your industry from day one, so insurance, customer, and audit questions have answers.
“
AlignLayerNine offers the full range of IT services any small to medium-sized business needs. Their skilled technicians and responsive support team resolve issues promptly, often remotely, making IT problems a thing of the past.
Tom Runyon
Seedburo Equipment Company
How onboarding works
Fully supported in 75 days.
1
Connect
Days 1 to 10. We deploy monitoring and security, set identity baselines, and introduce your dedicated CORE Team.
2
Assess
Days 10 to 25. Asset inventory, configuration and patch reviews, and a close look at identity and backup practices.
3
Stabilize
Days 25 to 50. Monitoring, patching, and access controls standardized, with alerting and reporting in place.
4
Optimize
Days 50 to 75. Recovery and security validation testing, your first metrics, and the move to steady-state 24x7 operations.
Built around how you work
Coverage that fits your whole workforce.
Frontline and shared devices
Shift workers, kiosks, and reception desks get the same protection, monitoring, and patching through our Frontline tier, without individual helpdesk access.
Onsite when it matters
Most issues are solved remotely. When something needs hands on, we come to you.
Already have IT staff?
If you have an internal IT team that supports your users, Co-Managed IT puts our security and operations team behind them instead.
Learn more →The details
What’s included in AlignCORE
Everything behind the outcomes above, for the people who want the full list.
Security and threat detection
24x7 monitoring and response from our Five Eyes-based Security Operations Center, with XDR, MDR, EDR, and antivirus on every managed device. Advanced email security against phishing and impersonation. Zero trust application control that blocks malware and unauthorized software. A secure web gateway that filters malicious sites and enforces safe browsing. Annual endpoint penetration testing on a representative sample of devices, on request.
Identity and access
Identity and access management with Microsoft Entra ID. Privileged access management and identity threat detection for high-risk accounts. An enterprise password manager and secure access vault with multi-factor authentication. Zero trust storage control and elevation control that stop unauthorized privilege escalation. Dark web monitoring for leaked credentials. User behavior analytics that catch business email compromise and insider threats.
Network and data protection
Micro-segmentation and advanced firewall monitoring that limit how far a threat can move. Network access control that keeps unauthorized and unmanaged devices off your network. SaaS backup and file-level server backup.
Support and operations
A dedicated CORE Team assigned to your organization. A 24x7x365 helpdesk, Network Operations Center, and Security Operations Center, reachable by phone, email, Microsoft Teams, Slack, chat, text, and the ALN.support client portal, with field engineers onsite when an issue needs hands-on work. Proactive monitoring and patching. Azure and Google Cloud management and cost optimization. Microsoft 365 and Google Workspace hardening and monitoring.
Training and lifecycle
Ongoing security awareness training, phishing simulations, and productivity best practices for Microsoft 365 and Google Workspace. Device lifecycle management, procurement support, and refresh planning.
How it fits together
One partner, built to fit together.
AlignCORE is the foundation, and AlignSHIELD builds on it. AlignASSURE and IT Strategy work on their own or alongside either.
The foundation
AlignCORE
Fully managed or co-managed IT: support, monitoring, and protection for every user and device.
You are here
Add-on to AlignCORE
AlignSHIELD
Advanced defense and financial protection, built on top of AlignCORE.
Learn more →
Stands on its own
AlignASSURE
vCISO leadership and a compliance program, with or without AlignCORE.
Learn more →
Direction
IT Strategy
A roadmap and a budget your leadership can act on.
Learn more →
Questions
What people ask first.
Do our employees contact you directly?
Yes. With Fully Managed IT your staff reach our helpdesk directly, 24x7x365, by phone, email, Teams, Slack, chat, text, or the ALN.support client portal.
How is it priced?
AlignCORE is priced per user, per month, so routine support and security come in one predictable number. We scope it with you during your consultation.
How long does it take to get started?
Onboarding starts within 10 days. From there it runs about 75 days to steady-state operations, with monitoring and security in place from the first phase.
What about staff who only use shared devices?
Our Frontline tier covers shared devices, kiosks, and shift workers with the same protection, monitoring, and patching, without individual helpdesk access.
Ready to stop doing IT on the side?
Tell us where you are today, and we’ll show you what fully managed looks like for your team.