Services · Co-Managed IT
Give your IT team the backup it’s been missing.
Your IT staff stay in front of your people. We take on the security operations, monitoring, patching, and escalations that bury them, so they can finally get to the projects that move you forward.
24x7x365 SOC and escalation support
A dedicated co-managed team
Your team runs the day-to-day
Sound familiar?
Good IT people, spread too thin.
Tickets crowd out the real work
Strategic projects stall because the queue never empties.
Alerts nobody has time to chase
Security tools raise flags your team can’t investigate, especially at 2 a.m.
Patching by hand, and hoping
Updates slip, and every change feels like a risk.
Questions they shouldn’t answer alone
Boards, auditors, and insurers ask about security and compliance, and your team is expected to have the answer.
What changes
Your team leads. We back them up.
Enterprise security and operations capacity behind your IT staff, without adding headcount.
01
Threats investigated around the clock
Our Five Eyes-based SOC monitors and responds 24x7, so your team is no longer the overnight security shift.
02
Infrastructure that looks after itself
Automated patching, monitoring, and remediation, plus cloud management across Azure and Google Cloud, so your team stops babysitting systems.
03
An escalation path that already knows you
A dedicated CORE Co-Managed Team learns your systems, quirks, and priorities. When your IT lead calls, we already have the context.
04
Access locked down
Identity and privileged access controls, an enterprise password vault, and application control that stops unauthorized software from ever running.
05
Users who spot the phish
Security awareness training and phishing simulations for your whole organization, with no extra work for your team.
06
Answers for the board and auditors
Security controls aligned to common frameworks, already in place and documented.
Clear lines, by design
How co-managed works.
Your team supports your people
End users go to your IT staff first. They know your people and your operations better than anyone.
We support your team
Your designated IT contacts get direct access to our engineers for security, infrastructure, and escalations. We reach out first when something can’t wait.
Our systems protect everything
Monitoring, patching, endpoint protection, identity, and threat response run in the background, whether or not a ticket is open.
Our helpdesk is for your designated IT contacts, and co-managed is delivered remotely. Need a few executives to reach us directly? Add VIP access for named users. Shared devices and shift workers? Our Frontline tier covers them for less.
The details
What’s included in AlignCORE Co-Managed
Everything behind the outcomes above, for the people who want the full list.
Security and threat detection
24x7 monitoring and response from our Five Eyes-based Security Operations Center, with XDR, MDR, EDR, and antivirus on every managed device. Advanced email security against phishing and impersonation. Zero trust application control that blocks malware and unauthorized software. A secure web gateway that filters malicious sites and enforces safe browsing. Annual endpoint penetration testing on a representative sample of devices, on request.
Identity and access
Identity and access management with Microsoft Entra ID. Privileged access management and identity threat detection for high-risk accounts. An enterprise password manager and secure access vault with multi-factor authentication. Zero trust storage control and elevation control that stop unauthorized privilege escalation. Dark web monitoring for leaked credentials. User behavior analytics that catch business email compromise and insider threats.
Network and data protection
Micro-segmentation and advanced firewall monitoring that limit how far a threat can move. Network access control that keeps unauthorized and unmanaged devices off your network. SaaS backup and file-level server backup.
Support and operations
A dedicated CORE Co-Managed Team assigned to your organization. 24x7x365 escalation support for your designated IT contacts. Proactive monitoring and patching. Azure and Google Cloud management and cost optimization. Microsoft 365 and Google Workspace hardening and monitoring.
Training and lifecycle
Ongoing security awareness training, phishing simulations, and productivity best practices for Microsoft 365 and Google Workspace. Device lifecycle management, procurement support, and refresh planning.
How it fits together
One partner, built to fit together.
AlignCORE is the foundation, and AlignSHIELD builds on it. AlignASSURE and IT Strategy work on their own or alongside either.
The foundation
AlignCORE
Fully managed or co-managed IT: support, monitoring, and protection for every user and device.
You are here
Add-on to AlignCORE
AlignSHIELD
Advanced defense and financial protection, built on top of AlignCORE.
Learn more →
Stands on its own
AlignASSURE
vCISO leadership and a compliance program, with or without AlignCORE.
Learn more →
Direction
IT Strategy
A roadmap and a budget your leadership can act on.
Learn more →
Questions
What people ask first.
Will you replace our IT team?
No. Co-managed is built so your team runs the day-to-day and stays in front of your people, while we own the security baseline and add capacity and expertise behind them.
Can our employees contact you?
End users go to your IT team. Our helpdesk is for your designated IT contacts, and VIP access is available for named users who need to reach us directly.
Is onsite support included?
No. Co-managed is delivered remotely, which keeps it effective and cost-efficient. If you need hands-on support, Fully Managed IT includes it.
What if our needs grow?
Add AlignSHIELD for advanced security or AlignASSURE for governance and vCISO leadership, without starting over.
Your IT team deserves backup.
They’re good at what they do. One conversation will show whether co-managed is the right fit.