You hired smart people to run your technology. But between security threats, infrastructure demands, and an endless ticket queue — they're stretched too thin. AlignCORE Co-Managed puts an enterprise security and operations team behind your IT staff, so they can get back to the work that actually moves your organization forward.
Is What Changes When You Add AlignLayerNine
Co-Managed IT is designed for organizations like K-12 school districts, nonprofits, and businesses that have internal IT staff who handle day-to-day user support. Under this model, AlignLayerNine provides the security stack, monitoring, and infrastructure expertise — your IT team remains the first point of contact for all end-user issues.
Direct helpdesk access is limited to your designated IT Contacts. End users do not contact AlignLayerNine directly. Onsite support is not included.
Your team stays in front of your people. We operate behind the scenes — monitoring, securing, and managing the infrastructure that keeps everything running.
Every end-user issue — email problems, password resets, hardware questions — goes to your IT team first. They know your people and your operations better than anyone.
Your IT team gets direct access to our engineers for security incidents, infrastructure issues, and escalations. They call us, not the other way around — unless we detect something that can't wait.
24/7 SOC monitoring, automated patching, endpoint protection, identity management, and threat response are running continuously in the background — whether anyone submits a ticket or not.
A full Security Operations Center monitoring your environment around the clock. XDR, EDR, dark web monitoring, email security, and user behavior analytics — all managed, all the time.
Automated patching, proactive monitoring, cloud management (Azure, Google Cloud), and a Secure Web Gateway keeping your network clean.
Microsoft Entra ID integration, zero-trust application security, and controlled access policies that prevent unauthorized software from executing.
A dedicated CORE Co-Managed Team assigned to your organization — not a rotating cast of strangers. They learn your systems, your quirks, and your priorities.
Automated security awareness training and phishing simulations deployed to your entire organization — no effort required from your IT team.
Your technology director manages everything from Chromebook carts to FERPA compliance. They need security infrastructure and compliance support — not another vendor asking them to submit tickets.
Your IT coordinator keeps the lights on, but the board is asking about cybersecurity insurance, incident response plans, and data protection. You need expertise, not just tools.
Your IT team supports both office systems and production environments. Downtime isn't an inconvenience — it's lost revenue. You need security and infrastructure that runs without interrupting the line.
You've outgrown break-fix. Your team is good, but they can't cover security operations, infrastructure management, and strategic planning at the same time. Something always slips.
HIPAA compliance isn't optional. Your IT team handles EHR support and user issues — they need a partner handling the security controls and audit readiness behind them.
We built this model specifically so your IT team stays in control. That means:
This isn’t a limitation — it’s the design. It’s what keeps the model effective and the cost down.
For frontline workers on shared devices or kiosks, we offer a Frontline tier — same security protections, reduced overhead. And if you have a few executives who need direct access to our helpdesk without going through IT first, we offer a VIP upgrade for named users. The model flexes around how your organization actually works.
They're good at what they do. Let's make sure they have the security, infrastructure, and expertise to prove it. One conversation — that's all it takes to see if Co-Managed is the right fit.
