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AlignLayerNine, LLC

Last Updated: December 2025

1. Introduction

AlignLayerNine, LLC (“AlignLayerNine,” “Provider,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://alignlayernine.com (the “Website”), interact with our online tools, or engage with our marketing communications.

This Privacy Policy applies to Website visitors, prospective clients, and individuals who interact with our public-facing digital properties. It does not govern the handling of client data processed in the course of delivering our managed IT services, which is addressed in our Master Services Agreement and applicable service contracts.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Complete a contact form or request information about our services
  • Interact with our AI-powered chat assistant
  • Subscribe to our newsletter or marketing communications
  • Register for webinars, events, or downloadable content
  • Communicate with us via email or phone

This information may include:

  • Name
  • Business email address
  • Company name
  • Phone number
  • Job title
  • Message content or inquiry details
  • Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information about your device and usage, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages visited and time spent on pages
  • Referring website or source
  • Click patterns and navigation paths
  • Date and time of visits
  • Geographic location (city/region level, derived from IP address)

This information is collected through cookies, pixels, and similar tracking technologies as described in Section 5.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Marketing platforms and advertising networks
  • Social media platforms (when you interact with our content)
  • Business data providers (for B2B prospecting purposes)
  • Referral partners

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Inquiries and Communication

  • Respond to your inquiries and requests
  • Provide information about our services
  • Route chat and form submissions to appropriate team members
  • Follow up on prospective client conversations

Marketing and Outreach

  • Send newsletters, updates, and promotional content (with your consent)
  • Deliver targeted advertising on third-party platforms
  • Analyze marketing campaign effectiveness
  • Personalize content and recommendations

Website Operations and Improvement

  • Maintain and improve Website functionality
  • Analyze usage patterns and optimize user experience
  • Ensure Website security and prevent fraud
  • Generate aggregated analytics and reporting

Legal and Compliance

  • Comply with applicable laws and regulations
  • Enforce our terms and policies
  • Protect our rights, privacy, safety, or property

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Customer relationship management (CRM) platforms
  • Email marketing providers (Mailchimp, OneDigital, HubSpot)
  • Analytics providers (Google Analytics)
  • Advertising platforms (Google Ads, LinkedIn)
  • Helpdesk and chat systems
  • Website hosting and security providers

These providers are contractually obligated to use your information only as necessary to provide services to us and in accordance with this Privacy Policy.

Business Transfers

If AlignLayerNine is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via prominent notice on our Website.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid legal process, including:

  • Court orders or subpoenas
  • Government or regulatory requests
  • To protect the rights, property, or safety of AlignLayerNine, our clients, or others
  • To enforce our agreements and policies

With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies (pixels, beacons, scripts) to collect information and improve your experience.

5.2 Types of Cookies We Use

Essential Cookies

Required for basic Website functionality, including:

  • Session management
  • Security features
  • Cookie consent preferences

These cookies cannot be disabled without affecting Website functionality.

Analytics Cookies

Help us understand how visitors interact with our Website:

  • Google Analytics (traffic analysis, user behavior)
  • Aggregated usage statistics

Marketing Cookies

Used to deliver relevant advertising and track campaign performance:

  • Google Ads conversion tracking
  • LinkedIn Insight Tag
  • HubSpot tracking

Functional Cookies

Enable enhanced functionality:

  • Chat assistant preferences
  • Form pre-population
  • Language or region preferences

5.3 Google reCAPTCHA

We use Google reCAPTCHA to protect our forms from spam and abuse. reCAPTCHA collects hardware and software information (such as device and application data) and sends it to Google for analysis. Your use of reCAPTCHA is subject to Google’s Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms).

5.4 Managing Cookies

When you first visit our Website, you will be presented with a cookie consent banner allowing you to accept or customize your cookie preferences. You can modify your preferences at any time through our cookie settings.

You can also control cookies through your browser settings. Note that disabling certain cookies may affect Website functionality.

6. Third-Party Links and Embedded Content

Our Website may contain links to third-party websites or embed content from external sources (such as videos or social media posts). These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. Specifically:

  • Contact form and chat submissions: Retained for the duration of any ongoing business relationship, plus three (3) years
  • Marketing list subscribers: Retained until you unsubscribe or request deletion
  • Analytics data: Retained in aggregated form; individual-level data retained per platform defaults (typically 14-26 months)
  • Advertising data: Retained per platform policies

When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

You may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: Unsubscribe from marketing communications at any time

9.2 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information we collect, use, and disclose
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your privacy rights

We do not sell personal information. We may share information with advertising partners for targeted advertising purposes, which may constitute “sharing” under CPRA. You can opt out of this sharing through our cookie settings.

To exercise your California privacy rights, contact us using the information in Section 12.

9.3 European Economic Area, United Kingdom, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access, correct, or delete your personal data
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time
  • Right to lodge a complaint with a supervisory authority

Legal Basis for Processing

We process your personal data based on:

  • Consent: For marketing communications and non-essential cookies
  • Legitimate Interests: For Website analytics, security, and B2B marketing outreach
  • Contract Performance: When you request information about our services

International Transfers

Your information may be transferred to and processed in the United States, where our servers and operations are located. We implement appropriate safeguards for international transfers as required by applicable law.

To exercise your GDPR rights, contact us using the information in Section 12.

9.4 Illinois Residents

If you are an Illinois resident, you may have rights under Illinois privacy laws. Note that the Illinois Biometric Information Privacy Act (BIPA) applies to biometric data; we do not collect biometric information through our Website.

10. Marketing Communications

We send marketing communications only to individuals who have opted in to receive them. You can opt out of marketing emails at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us at [email protected]

Opting out of marketing communications does not affect transactional or service-related messages if you become a client.

11. Children’s Privacy

Our Website and services are designed for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us using the contact form on our Website at https://alignlayernine.com/contact.

For privacy-related requests, please select “Privacy Inquiry” as the subject or include “Privacy” in your message so we can route your request appropriately.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you via email or prominent Website notice.

We encourage you to review this Privacy Policy periodically.